jitaein Privacy Policy

This Privacy Policy ("Policy") is published by jitaein ("we", "us", "our", "the Platform") and applies to all individuals who visit, register on, or otherwise interact with the jitaein website and its related services. By accessing or using jitaein, you confirm that you have read and understood this Policy and agree to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

We are committed to handling your personal information responsibly and in accordance with applicable data protection principles. Our platform primarily serves players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh — and we recognise the importance of maintaining the trust of our player community through transparent and fair data practices.

1. Information We Collect

jitaein collects personal data from you in the following ways: information you provide directly when you register or use our services, information collected automatically as you interact with the platform, and information we receive from third-party payment processors or identity verification providers. The categories of personal data we collect include but are not limited to the following:

1.1 Registration and Account Data

When you create a jitaein account, we collect:

• Full legal name
• Date of birth (to verify the 18+ age requirement)
• Email address and/or mobile phone number
• Username and encrypted password
• Preferred currency (BDT)
• Residential address (required for identity verification)

1.2 Identity Verification (KYC) Data

In order to comply with our Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, we may request copies of the following documents at registration or prior to processing withdrawals:

• Government-issued national identity card (NID) or passport
• Driving licence
• Proof of address (utility bill, bank statement, or similar document dated within 3 months)
• Selfie or live verification image where required by our verification provider

KYC documents are processed and stored securely. They are used solely for identity verification, age confirmation, and anti-money laundering (AML) compliance purposes.

1.3 Financial and Transaction Data

When you make deposits or withdraw funds on jitaein, we collect transactional records including:

• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
• Mobile wallet number or bank account reference (partially masked in storage)
• Transaction amounts in BDT (৳)
• Transaction timestamps and reference numbers

Full payment card details (card numbers, CVV codes) are never stored on jitaein servers. Card data is processed directly by our PCI-DSS-compliant payment partners.

1.4 Usage and Behavioural Data

As you interact with jitaein, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Games played, bet amounts, session duration, and game outcomes
• Responsible gaming settings and self-exclusion status
• Customer support interactions and correspondence history

2. How We Use Your Data

jitaein processes your personal data on the following lawful bases and for the following purposes:

Purpose	Lawful Basis	Data Used
Account registration and management	Contractual necessity	Registration data, contact details
Identity verification (KYC/AML)	Legal obligation	KYC documents, date of birth
Processing deposits and withdrawals	Contractual necessity	Financial and transaction data
Fraud prevention and security monitoring	Legitimate interests / Legal obligation	Usage data, IP address, transaction data
Responsible gaming monitoring	Legal obligation / Legitimate interests	Gameplay data, session data, self-exclusion status
Customer support	Contractual necessity	Contact details, correspondence history
Platform performance and analytics	Legitimate interests	Usage data, device data
Marketing communications (where consented)	Consent	Email address, phone number, gameplay preferences

jitaein does not use automated decision-making processes that produce legal or similarly significant effects on individual players without human review, except where required for fraud detection or AML screening, in which case flagged accounts are reviewed by a member of our compliance team before any action is taken.

3. Data Sharing & Disclosure

jitaein does not sell, rent, or disclose your personal data to unaffiliated third parties for their own commercial purposes. We share your data only in the following limited circumstances:

3.1 Service Providers and Partners

We share data with carefully selected third-party service providers who assist us in operating jitaein. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and international card networks (Visa, Mastercard) — to process your deposits and withdrawals in BDT.
• Identity verification providers: Third-party KYC platforms used to verify the authenticity of identity documents submitted by players.
• Game studios: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens to deliver their games to your browser. These providers operate under their own data protection policies and do not receive your full personal profile.
• Cloud hosting and infrastructure providers: Secure server infrastructure used to host jitaein and its databases.
• Analytics services: Aggregated, anonymised usage data may be processed by analytics partners to help us improve platform performance.

All third-party service providers engaged by jitaein are required to handle your data securely, use it only for the purposes for which it was shared, and comply with applicable data protection standards.

3.2 Legal and Regulatory Disclosure

jitaein may be required to disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are under a legal obligation to do so — for example, in connection with an investigation into suspected money laundering, fraud, or other criminal activity. We will always seek to minimise the scope of such disclosures to what is strictly necessary.

3.3 Business Transfers

In the event that jitaein undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

4. Cookies & Tracking

jitaein uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by our website when you visit. Cookies allow us to recognise your browser on return visits, keep you logged in, and remember your preferences.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They manage your session, keep you logged in securely, and enable core features such as the jitaein login system and payment flow. These cookies cannot be disabled without impacting your ability to use the platform.
• Functional Cookies: These remember your preferences — such as your chosen language (English), display settings, and responsible gaming notification preferences — so you do not need to re-enter them on each visit.
• Performance and Analytics Cookies: These collect anonymised data about how visitors use jitaein — which pages are visited most frequently, where users navigate from, and how long sessions last. This data helps us improve the platform and user experience.
• Marketing Cookies (Consent Required): Where you have given explicit consent, we may use cookies to deliver relevant promotional content — such as information about new cricket betting markets or slot promotions — based on your gaming activity. You may withdraw consent at any time.

4.2 Managing Your Cookie Preferences

Most web browsers allow you to control cookies through their settings. You can typically choose to block all cookies, block third-party cookies only, or delete existing cookies. Please be aware that disabling strictly necessary cookies will affect your ability to use jitaein, including the jitaein login functionality. Detailed guidance on managing cookies is available through your browser's help documentation.

Please note that jitaein does not currently respond to browser "Do Not Track" signals, as there is no consistent industry standard for handling such signals. We continue to monitor developments in this area.

5. Data Security

The security of your personal data is a priority for jitaein. We implement a layered set of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data in transit between your device and jitaein is encrypted using Transport Layer Security (TLS). Look for the padlock icon in your browser address bar when visiting jitaein.
• Encrypted Data Storage: Sensitive data — including passwords, KYC documents, and financial records — is stored in encrypted form at rest in our secure database environment.
• Access Controls: Access to personal data within jitaein's systems is granted on a strict need-to-know basis. Staff with access to player data are bound by confidentiality obligations.
• Fraud Monitoring: We operate real-time fraud detection systems that monitor for suspicious login activity, unusual transaction patterns, and other indicators of account compromise.
• Regular Security Reviews: Our platform and infrastructure undergo periodic security assessments to identify and remediate potential vulnerabilities.

Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. While jitaein strives to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You play an important role in keeping your account secure by choosing a strong, unique password and not sharing your jitaein login credentials with anyone.

6. Data Retention

jitaein retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, to comply with our legal and regulatory obligations, and to resolve any disputes that may arise. The following general retention periods apply:

• Active account data: Retained for the duration of your account's existence on jitaein and for a period of at least five (5) years following account closure, in line with anti-money laundering record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the last transaction date, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support correspondence: Retained for three (3) years from the date of the last communication, unless longer retention is required by a legal obligation.
• Marketing consent records: Retained for three (3) years from the date of consent, or until consent is withdrawn, whichever is earlier.
• Analytics and usage data: Typically retained in aggregated or anonymised form indefinitely, as it no longer constitutes personal data once anonymised.

When personal data is no longer required and the applicable retention period has expired, jitaein will securely delete or anonymise it in a manner that ensures it cannot be recovered or reconstructed.

7. Your Rights

As a data subject whose personal information is processed by jitaein, you have a number of rights in relation to your data. We are committed to upholding these rights and will respond to verified requests without undue delay and within a reasonable timeframe. Your rights include:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how we use it, who we share it with, and how long we retain it.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain information directly through your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request that jitaein delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and there are no overriding legitimate grounds to continue. Please note that this right may be limited where retention is required by a legal obligation — for example, AML record-keeping requirements.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, in which case we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please submit a written request to support@jitaein. We may ask you to verify your identity before processing your request. We will respond within 30 days of receiving a valid, verified request.

8. Contact & Data Officer

jitaein takes its data protection responsibilities seriously. If you have any questions, concerns, or complaints about this Privacy Policy or about the way we handle your personal data, you are encouraged to contact us directly. We are committed to resolving privacy concerns promptly and fairly.

You may contact our data privacy team using the following details:

• Email: support@jitaein
• Response time: We aim to acknowledge all data privacy enquiries within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days.
• Postal enquiries: Where a written postal response is required, please state this clearly in your initial email and provide a return address.

8.1 Changes to This Privacy Policy

jitaein reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered email address. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal information. Your continued use of jitaein following the publication of any amended Policy constitutes your acceptance of the changes.

8.2 Third-Party Sites

This Privacy Policy applies solely to jitaein and the services we provide directly. It does not apply to any third-party websites that may be referenced by game studio names or payment providers. jitaein is not responsible for the privacy practices of any third-party site or service, and we encourage you to read the privacy policies of any external services you interact with.